Social distancing on bus

Passengers will be unable to board a bus unless physical distancing can be maintained.

Auckland Transport has introduced an upgrade to its app, AT Mobile, which shows how many people are on a bus at any given time.

The feature allows people to see if the recommended physical distancing of two metres between passengers will be achievable before they get on board.

Mobile users can now look under the Live Departures area of the app to see one of four ‘live occupancy statuses’ – likely empty, likely space available, likely near the limit of safe distancing, and likely not accepting passengers.

The categories will be shown as four icons in the shape of people. These will fill in as the number of people on a given bus increases.

This real-time information is based on live data from AT HOP on and off tags, which is why it is important for anyone using public transport to continue to use their HOP card even though trips are free during Alert Level 4.

Once a bus is at its safe-distance capacity, the app will show passengers are no longer being accepted and the driver will only do drop-offs until it is safe to accept passengers again.

In addition, the new AT mobile app update has added an alert banner on the top of both the Journey Planner and Live Departure pages. This will give customers the latest transport-related information during Covid-19, as well as a link to Auckland Transport’s dedicated Covid-19 web page.

These new features are included in the latest AT mobile update.

Public transport services are currently only available for those working in essential services, for medical reasons, to access essential services including to go to the supermarket, and to move essential goods.


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