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– Assurance if anything goes wrong – the Consumer Guarantees Act ensures that goods and services meet certain standards and sets out remedies if they don’t. When buying from overseas websites, customers don’t have such assurances.
– Getting what you pay for – the Fair Trading Act means that shoppers buying locally have accurate information about what they’re buying and that goods meet safety standards. No dodgy fakes or rip-offs here. And if there is a problem, consumers can complain to the Commerce Commission.
– Making sure you get goods when you need them – no waiting indefinitely for parcels to arrive from the other side of the world.
– What if you change your mind? Local retailers will often allow customers to change their minds and return items. Offshore retailers may not do the same, and if they do, shipping costs generally have to be met by the consumer.
– Face-to-face customer service from in-store product experts.
– Most importantly, #ShopLocal is about supporting local communities.
